If you have a double NAT with your ISP, it might prevent you from connecting.If your ISP (Internet Service Provider) uses DS-Lite, you'll need to switch to Dual Stack or IPV4.Make sure you don't have any DMZ host configured in your router settings. If you are trying to connect to Shadow or another cloud service: You'll need to get your own dedicated router. If you are using a public Wi-Fi from an apartment building or office, those often prevent communication between devices.Make sure you have 'Full cone NAT' or 'Open NAT' enabled in your router settings if such an option exists.Make sure your PC isn't running VPN software.If using McAfee, Norton, or any other anti-virus, try disabling them or adding an exception for Virtual Desktop Streamer.If using Avast or AVG, make sure the Firewall network profile is set to Private instead of Public.Make sure the Windows Firewall isn't blocking all connections ( see here) and restart your computer.Make sure your computer is connected to the same router and is on the same network as your headset (the headset might be on a Guest network for example). You will be allowed to resell each license purchased as specified in section 3.4 of our general terms: Ībove 100 units, you can contact us to obtain a better Quote / Offer more suited to your project.If you see a ' Not on same network' warning and are not connecting through the internet remotely: Select the price level P4 or P5 (select P3 if buying 10 or more licenses), thanks for your participation. You may also select the price level P1 or P2, thanks for your participation. Select the price level you want to pay for your license (P1 to P5), thanks for your participation.įor educational / government institutions and non-profit organizations: Licensing information For end user and charity associations:
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